All furniture and LED lamps come with a 2-year warranty against manufacturing defects.
5-year warranty against operation issues with the wall bed mechanism (high-pressure pistons) and metal frame.
5-year warranty against early wear and tear of the filling, fabrics, and covers of mattresses and sofas.
Should a defect occur once the warranty has expired, we would be happy to assess the root cause of the defect and provide the best solution to help you address it.
Talk to one of our experts at our Showroom in Hove or via videoconference from the comfort of your own home.
Book a face-to-face consultation with one of our experts at our Showroom in Brighton & Hove.
Free
Available 7-days a week on appointment only (10am-2pm).
Approx. 45 minutes.
Available 7-days a week on appointment only (10am-2pm). Approx. 45 minutes.
Book an online consultation with one of our experts from the comfort of your own home.
Free
Available Monday to Friday on appointment only (10am-2pm)
Approx. 45 minutes.
Available Monday to Friday on appointment only (10am-2pm).
Approx. 45 minutes.
We are Kubbiko Ltd (Company Registration No. 10747544, Registered Office: First Floor Redington Court, 69 Church Road, Hove, East Sussex, United Kingdom, BN3 2BB).
We are the Data Controller for the purposes of the Data Protection Act 2018 and the General Data Protection Regulation (Regulation (EU) 2016/679)).
As a company we are committed to protecting and respecting the privacy of your personal information. We want you to be confident that your information will be properly protected whilst in our possession.
This notice explains how we, and carefully selected third parties we work with, will collect and use the personal information of our customers, suppliers, prospects, and users of our websites. If this describes you, please read this notice carefully and make sure you’re comfortable with the content.
If you have any questions about our use of your personal information, or you wish to exercise one of your rights under data protection legislation, please contact us. A summary of your rights is detailed in this notice.
This notice details how we use information you provide to us, including through the “Contact Us” and “Get a Quote” functions on our website, www.kubbiko.com and all associated web pages, referred to in this notice as our Site.
The Site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Unfortunately, the transmission of information through the internet is never completely secure. Although we do our best to protect your personal data at all times, we cannot guarantee the security of the data you send to us through our Site. Any transmission made is therefore at your own risk. Once we have received your information, we use strict procedures and security features to protect against unauthorised access.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate business interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email, text message or by post. You have the right to withdraw consent to these activities at any time by contacting us at info@kubbiko.com or (+44) 0123 747563.
We hope the following table helps you to understand what information we may collect, in what circumstances and how we use that information (including how long we retain it for).
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Category of information
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Where it comes from
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What is collected and how we use that information
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How long we will keep it for
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Information you give to us (Voluntary information from direct interactions)
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This is information you give to us about you by:
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• Applying for, or purchasing, our products or services, including processing and delivering your order.
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• your name and contact information, including email address and telephone number and company details (where applicable) • your gender information, if you choose to give this to us • location data, if you choose to give this to us • your billing information, transaction and payment card information (where applicable) • information to enable us to undertake a technical assessment of your project such as room dimensions, sketches, drawings, pictures, etc. • information to enable us to undertake credit or other financial checks on you (where applicable) It is necessary for us to obtain and process this information in order to enter into, and perform, our contract with you to provide our products and services.
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6 years after the product/services had been supplied to you.
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• Contacting us with an enquiry or to report a problem with our products, services or our Site.
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In order to process your enquiry and/or investigate a problem we may ask you to provide contact information (name, address, telephone number, email address and other information related to the product and/or service provided). We will only use your personal information to investigate and respond to you with the outcome of your enquiry/our investigation. You do not have to provide this information to us, it is entirely voluntary. However, we may be limited in our ability to respond to you if contact information is not provided. We will only correspond with you in the way you have asked us to. It is in our legitimate business interests to process this information in order to deal with your enquiry/investigate the problem you’ve raised. We’ll ensure your rights are protected.
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3 years after the date of the enquiry or 3 years after responding or/and addressing to a reported problem. Access to this information will be restricted on a “need to know” basis.
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• Business contact information.
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We will keep:
• a record of business contacts of our suppliers, advisers, agents and clients and their contact information in order to manage our commercial relationship with that third party and perform contractual obligations (i.e. it is necessary for us to perform a contract); • a record of contacts from competent authorities and regulators linked to our industry, together with their contact information, in order to comply with a legal obligation; and • a record of prospective business contacts. This is in our legitimate business interests (i.e. we have a justifiable reason for processing |
6 years after the termination of the contract or business relation between the parties.
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Information we collect about you and your device (automated technologies or interactions)
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Each time you visit our website we will automatically collect the following information:
• technical information, including your operating system, the browser you use, type of device (mobile, tablet or pc computer) and lP address (location) (Device Information); • details of your use of our website including traffic data, the resources you use, where you have clicked through to our website from that of a third party, the domain name of the connecting website (Log Information); |
Some online identifiers (such as static IP addresses) are your personal information. We collect Device Information so that we can ensure adequate technical support for our website and ensure it is functioning properly on all operating systems/browsers. We want to ensure the content of our website is being presented to you in the most appropriate way to ensure it is easy to use/navigate. We also need this information in order to allow you to participate in interactive features on the website where you chose to do so. We collect Log Information so that we can better understand how our website is used and improve its functionality/content. We want to provide you with a customised service. Your Device Information and Log Information will be combined with that of our other users and reported back to our advertisers in statistical form. It will not be possible to identify you from this aggregated information. These activities are in our legitimate business interests (i.e. we have a justifiable reason for processing your information in this way). We use cookies and pixel tags on our Site:
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Information we receive from third parties (Third Party Information)
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We work closely with third parties (recruitment agencies, online advertising companies or social media platforms).
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Recruiters:
LinkedIn Gumtree Bark Fiverr Friday Ads Social media platforms: LinkedIn Facebook Instagram Pinterest We carefully select the third parties we work with to ensure they handle your personal information in line with our standards and those required by law. |
5 years after the date of the data collection or enquiry. If a domestic or business relation is established, the duration would be 6 years after the termination of the works, contract or business relation between the parties.
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Information we collect from publicly available sources
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Any publicly available source related to our business of help to provide a better service to our customers or for technical or business development purposes (Companies House, LinkedIn, Google, Fiverr, Gumtree, Bark, Friday Ads, etc.).
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We may access publicly available information to consult information of potential clients such as company information, shareholders, etc.
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5 years after the date of the data collection or enquiry. If a business relation is established, the duration would be 6 years after the termination of the contract or business relation between the parties.
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In most cases the personal information you provide to us in the table above is entirely voluntary. You are not under a statutory or contractual obligation to provide it to us.
However, where we need to collect personal data under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
If you need to provide us with personal information about another person you must obtain that individual’s express consent to pass us their information. You should share this notice with those individuals as it may also apply to them.
We will not use your personal information to directly market our products and services to you unless you provide consent.
If you send personal information to us indirectly through the third parties we work with (marketing agencies, promoters, talent acquisition and recruitment agents) these third parties will be in control of your personal information. You should check their privacy notices to ensure you’re comfortable with their marketing activities and the marketing you have consented to.
We may use your personal data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any company outside the Kubbiko group of companies for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by following the unsubscribe links on any marketing message sent to you or by emailing us at info@kubbiko.com at any time.
Where you unsubscribe, we will still process your personal data to fulfil a product/service purchase you make, to register a warranty or other transactions.
We do not envisage that any decisions will be taken about you using automated means, however we will notify you in writing if this position changes.
We may have to share your personal data with the parties set out below for the purposes set out in the table above:
• Carefully selected third parties who provide a service to us to support our core operations, such as: processing our mail, communicating with customers and prospective customers on our behalf (including via social media), running promotions, providing IT systems and administrative services and the development and improvement of internal systems and processes. This includes
a. Couriers we use for the purposes of sending products to you;
b. Installers for the purposes of providing our services to you; and
c. Furniture and mattress manufacturers for the purposes of coordinating with the courier company and for tracking purposes of the orders.
• Competent authorities (statutory bodies, regulatory authorities, authorised bodies who have a role laid out by law);
• Other organisations where we are legally obligated to disclose your personal information (such as requests made in the prevention and detection of crime) or where disclosure is necessary to protect the property, rights and safety of us and our staff;
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice;
• Other companies where we are trialling products and services which we consider may improve our offering to customers and/or our business processes; and
• Other third parties where you have given your express consent or where we reasonably believe a third party is acting on your behalf.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not transfer your personal data outside the European Economic Area (EEA).
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need-to-know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
Under certain circumstances, by law you have the right to:
• Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
• Request the transfer of your personal information to another party.
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact our data representative (contact details below).
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We have appointed a data representative to oversee compliance with this Privacy Notice. If you have any questions about this Privacy Notice or how we handle your personal information, please contact the data representative by writing to us at our address given above.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.
We keep this notice under regular review. Any changes we make to this notice will be posted on our Site with a prominent notice and, where appropriate, we will notify you by email.
If, in the future, we wish to use your personal information in a way not set out in this notice we will notify you and seek your permission to do so.
If you would like to request further information about this notice or the way in which we handle your personal information, please contact us at: First Floor Redington Court, 69 Church Road, Hove, East Sussex, United Kingdom, BN3 2BB.
1.1 These terms and conditions (Terms) explain how you, as the website user, may use this website, www.kubbiko.com (the Site). We are Kubbiko Ltd, company registration number 10747544 and the registered office at First Floor Redington Court, 69 Church Road, Hove, East Sussex, United Kingdom, BN3 2BB (and us or our shall have the same meaning).
1.2 References in these Terms to the Site includes all associated web pages.
1.3 You should read these Terms carefully before using the Site.
1.4 By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.
1.5 If you do not agree with or accept any of these Terms, you should stop using the Site immediately.
1.6 If you have any questions about the Site, please contact us by:
1.6.1 e-mail info@kubbiko.com , or
1.6.2 telephone (+44) 01273 747563.
2.1 The Site is for your personal and non-commercial use only.
2.2 You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Site.
2.3 The Site is intended for use only by those who can access it from within the UK. If you choose to access the Site from locations outside the UK, you are responsible for compliance
with local laws where they are applicable.
2.4 We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at info@kubbiko.com.
2.5 We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.
3.1 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.
3.2 Our privacy policy is available at Kubbiko Privacy Notice.
4.1 The Site and all intellectual property rights in it including but not limited to any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site (Content) are owned by us, our licensors or both (as applicable). Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We and our licensors reserve all of our and their rights in any intellectual property in connection with these Terms. This means, for example, that we and they remain owners of them and free to use them as we and they see fit.
4.2 Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.
4.3 Trademarks: the “Kubbiko Delivering Space” logo is our registered trade mark. Other trade marks and trade names may also be used on the Site. The use of any trade marks on the Site is strictly prohibited unless you have our prior written permission.
5.1 While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions). While we value your feedback, you agree not to submit any Unwanted Submissions.
5.2 We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.
6.1 While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.
6.2 We may suspend or terminate operation of the Site at any time as we see fit.
6.3 Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.
6.4 While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.
The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.
8.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
8.1.1 losses that:
(a) were not foreseeable to you and us when these Terms were formed; or
(b) that were not caused by any breach on our part;
8.1.2 business losses; and
8.1.3 losses to non-consumers.
We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.
No one other than a party to these Terms has any right to enforce any of these Terms.
No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 11. We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.
12.1 We will try to resolve any disputes with you quickly and efficiently.
12.2 If you are unhappy with us please contact us as soon as possible.
12.3 If you and we cannot resolve a dispute using our complaint handling procedure, we will let you know that we cannot settle the dispute with you.
12.4 If you want to take court proceedings, the courts of England will have exclusive jurisdiction in relation to these Terms.
12.5 The law of England and Wales shall apply to these Terms.
This website, https://kubbiko.com (the “Website”), is operated by Kubbiko .
Cookies are a small text files that are stored in your web browser that allows Kubbiko or a third party to recognize
you. Cookies can be used to keep track of the settings users have selected, collect, store and share bits of
information about your activities across websites, including on Kubbiko website.
Cookies might be used for the following purposes:
• To provide a great experience for our visitors and customers.
• To monitor and analyse the performance, operation and effectiveness of the Webiste.
• To ensure the Website’s platform is secure and safe to use.
• To store your preferences
• To provide analytics
• To enable certain functions
• To enable ad delivery and behavioural advertising
Cookies can be “Persistent” or “Session” Cookies.
A session cookie is used to identify a particular visit to our Website. These cookies expire after a short time, or
when you close your web browser after using our Website. We use these cookies to identify you during a single
browsing session, such as when you log into our Website.
A persistent cookie will remain on your devices for a set period of time specified in the cookie. We use these
cookies where we need to identify you over a longer period of time. For example, we would use a persistent
cookie if you asked that we keep you signed in.
Kubbiko uses both Session and Persistent Cookies for the purposes set out below:
• Type: Session cookies
• Administered by: Us
• Purpose: These cookies are essential to provide you with services available through the Website and to
enable you to use some of its features. They help to authenticate users and prevent fraudulent use of
user accounts. Without these cookies, the services that you have asked for cannot be provided, and we
only use these cookies to provide you with those services.
• Type: Persistent cookies
• Administered by: Us
• Purpose: These cookies identify if users have accepted the use of cookies on the Website.
• Type: Persistent cookies
• Administered by: Us
• Purpose: These cookies allow us to remember choices you make when you use the Website, such as
remembering your login details or language preference. The purpose of these cookies is to provide you
with a more personal experience and to avoid you having to re-enter your preferences every time you use
the Website.
Third party companies like analytics companies and ad networks generally use cookies to collect user information
on an anonymous basis. They may use that information to build a profile of your activities on the Kubbiko Website
and other websites that you’ve visited.
If you don’t like the idea of cookies or certain types of cookies, you can change your browser’s settings to delete
cookies that have already been set and to not accept new cookies. To learn more about how to do this, visit the
help pages of your browser.
Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the
features we offer, you may not be able to store your preferences, and some of our pages might not display
properly.
To learn more about cookies, please read “all about cookies”.
The following links explain how to access cookie settings in various browsers:
• Cookie settings in Firefox
• Cookie settings in Internet Explorer
• Cookie settings in Google Chrome
• Cookie settings in Safari (OS X)
• Cookie settings in Safari (iOS)
• Cookie settings in Android
To opt out of being tracked by Google Analytics across all websites, visit this
link: http://tools.google.com/dlpage/gaoptout.
